Neil Wilkins
Neil is a highly experienced training and Talent Management consultant, bringing with him a wealth of operational, training and development expertise gained specifically within the Contact Centre environment. Deploying his training & coaching skills and commercial focus, Neil works with organisations to help them get the very best from their existing talent.
From the development of front line advisors (to ensure they make the most out of every conversation they have with customers) to the development of leaders who can motivate and lead their teams to successful commercial results, Neil provides interactive training programmes that really deliver.
In addition Neil is a City & Guilds NVQ Assessor.